Privacy Policy

We are committed to safeguarding the privacy of our website visitors and to complying with the General Data Protection Regulation (GDPR).

(1) What information do we collect?

a) Your name: for shipping orders and contacting you if anything goes wrong.
b) your e-mail address: to validate your identity online and to contact you if needed.
c) Your phone number: to contact you in the case of a problem with your order.
d) Your home address: to validate payment details and ship your order.
e) Your IP address: for analytical purposes and for security reasons in case of a suspected fraud.

(2) Using your personal data

In processing an order or request from you we may have to pass limited details to the word parties noted below.

a) When you complete the checkout form and are taken to our external payment partner (Paypal), your information such as name, e-mail, address, and phone number are passed automatically to them in order for you to complete the transaction. This saves you having to enter the information twice.

b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

In these situations, your data is subject to the following external companies’ GDPR compliant privacy policies:

(3) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

Except as provided in this privacy policy, we will not provide your information to third parties.

(4) Security of your personal data

We take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information and to prevent unauthorised access or disclosure.

(5) How long do we hold your data for?

Our goal is to only hold your data for as long as we need it to complete orders, and to handle any follow up queries and fulfil consumer protection obligations. We regularly go through and remove completed order information and customer data so that we do not hold your data any longer than necessary and usually no longer that 12 months of the order. Please remember at no time do we hold your payment card details.

(6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Third party websites

Our website may contain links to other websites however we do not have any control over those websites and cannot be responsible for the protection and privacy of any information which you choose to  provide whilst visiting such sites.

(8) Updating information and your rights

Under the General Data Protection Regulation (GDPR) you have a legal right to request a copy of all the personal data we may hold about you, and also to request that this information be deleted from our records. If you wish to enact these rights, please send an e-mail to requesting this. It’s very important that you send this from the e-mail address you will have used to place your order, or subscribed to our mailing list, so that we can verify your identity.

(9) How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

(10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please email to or write to us at Nugene Ltd. PO 149, Saffron Walden, Essex CB10 1WQ UK.


Nugene Limited (trading as Nugene Records and Nugene Music) is a company registered in England no. 02686767 with its registered office at 51 High Street, Saffron Walden, Essex CB10 1AF. VAT reg. no. GB564351148